Return & Refund Policy

At movafinds, we want every customer to have a smooth shopping experience with our kitchen essentials. If your purchase does not meet your expectations, we provide a simple return and refund process according to the policy below.

1. Return Period

We offer a 30-day return policy. Customers may request a return within 30 days after receiving their order.

To be eligible for a return, the item must be unused, in its original condition, and include any original packaging or accessories when applicable.

2. Return Eligibility

Returns may be accepted for products that meet the following conditions:

The item was received within the past 30 days.
The product is unused and in its original condition.
The item is returned with original packaging when applicable.
The return request is submitted with your order number and purchase details.

For hygiene, safety, or product protection reasons, certain items may not be eligible for return if they have been used, damaged, or altered after delivery.

3. How To Request A Return

To start a return request, please contact our customer support team at:

Email: support@movafinds.com

Please include the following information:

Order number
Reason for return
Photos or additional details if the product has an issue

Our support team will review your request and provide return instructions if your request is approved.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed to the original payment method used during checkout.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

5. Shipping Costs

Original shipping fees, if applicable, are generally non-refundable unless the issue is caused by an error on our part or the product arrives damaged or incorrect.

Customers may be responsible for return shipping costs unless otherwise determined by our support team.

6. Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and photos of the product so our team can review the issue and provide an appropriate solution.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return according to this policy after receiving your package.