terms-of-service

Terms Of Service

Overview

This website is operated by RAY GLOBAL MANAGEMENT GROUP PTE. LTD., a company incorporated in Singapore. Throughout this website, the terms “we,” “us,” and “our” refer to RAY GLOBAL MANAGEMENT GROUP PTE. LTD.

By visiting our website, browsing our kitchen products, or placing an order, you agree to comply with these Terms & Conditions and all related policies available on our website.

We may update these Terms & Conditions from time to time. Continued use of our website after changes are published means you accept the revised terms.

Section 1 — Online Store Terms

You confirm that you have the legal ability to access our website and purchase kitchen products through our online store.

You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purposes.

Section 2 — General Conditions

We reserve the right to refuse service, restrict access, or cancel orders when necessary, including situations involving suspected fraud, misuse, or violations of these Terms.

Website content, product information, images, designs, and services may not be copied, reproduced, redistributed, or commercially used without our written permission.

Section 3 — Website Information

We make reasonable efforts to ensure that product descriptions, pricing, availability, images, and other website information are accurate and updated.

However, occasional errors, changes, or updates may occur. Please review the latest product information before completing your purchase.

Section 4 — Changes To Products, Services, And Prices

Product availability, prices, promotions, services, and website features may be updated, changed, paused, or discontinued at any time without prior notice.

Section 5 — Products And Services

Some kitchen products offered through our website may have limited availability and are subject to stock conditions.

All purchases are covered under our Return & Refund Policy.

We aim to display product details accurately. However, colors, appearances, or product images may vary slightly depending on your device settings.

Shipping fees, delivery estimates, processing times, and related information are described in our Shipping & Delivery Policy. Customers should review shipping details before completing their purchase.

Section 6 — Order Accuracy And Billing Information

You agree to provide complete and accurate information when placing an order, including your contact details, shipping information, billing information, and payment details.

Incorrect or incomplete information may result in order delays, cancellation, or delivery issues.

Section 7 — Customer Responsibility

Customers are responsible for providing accurate checkout information and keeping their personal account details secure.

Section 8 — Third-Party Tools And Links

Our website may include third-party services, payment providers, tracking solutions, analytics tools, advertising platforms, or external links. These third-party services operate according to their own terms and privacy policies.

Section 9 — User Feedback

If you submit feedback, reviews, photos, suggestions, or other content to us, you grant permission for us to use this information to improve our products, services, website experience, marketing materials, and customer communications.

Section 10 — Personal Information

Your submission of personal information through our website is handled according to our Privacy Policy.

Section 11 — Errors And Omissions

We reserve the right to correct errors, update website information, modify product details, adjust pricing information, or cancel orders when necessary.

Section 12 — Prohibited Uses

Illegal activities
Fraudulent transactions or misuse of our services
Violation of intellectual property rights
Harassment, abuse, or harmful behavior
Uploading malicious software or harmful code
Attempting to interfere with website security or functionality

Section 13 — Limitation Of Liability

To the maximum extent permitted by applicable law, RAY GLOBAL MANAGEMENT GROUP PTE. LTD. does not guarantee that our website, services, or online features will always operate without interruption, delays, or errors.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal protections that cannot be excluded under applicable laws.

Governing Law & Consumer Rights

These Terms & Conditions are governed by and interpreted according to the laws of Singapore, while respecting any mandatory consumer protection rights that may apply to your purchase or location.

Where permitted by applicable law, disputes related to these Terms & Conditions shall be subject to the jurisdiction of the courts of Singapore.

These Terms do not remove or limit any consumer rights that you may have under applicable laws.